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Web Mystery Shoppers claims florist web sites are overpriced - Brief Article

Online customer service company Web Mystery Shoppers International Inc has completed a study showing that shoppers find florist web sites overpriced.

The company claimed that the research showed almost 30% of Internet users said that shipping prices were too high to consider buying online while 34% said that they got error messages when they tried to place their orders. A further 68% were unsure if they could cancel their order after it had been placed.

The study was carried out in December 2002 and January 2003 and polled 115 mystery shoppers.



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